By Barbra Kingsley
An elderly neighbor recently asked me for advice on a letter she had received about her health insurance. She couldn’t understand what she had paid, what the insurance company had paid, or what needed to happen next. She was also concerned – fearing she may be liable for a payment she needed to make.
We went over the (very confusing) letter together, and I told her that she was fine. It didn’t appear she owed anything further and, if she did, they would likely send her another, equally confusing letter. We had a laugh, but then she suddenly became quite serious.
“You know, Barbra, I guess I’m not very smart. I couldn't even understand this simple letter.”
I assured her that she was, in fact, quite smart. The letter was the problem, not her. However, those ...