Webinar: Tell Me in Your Own Words: Bringing Teach Back to Life in a Health System

Webinar Description

What does it look like to weave Teach-Back into the culture of a health system? At Christiana Care, we put our four-year journey into hyperdrive with a special partnership between the Patient & Family Health Education and the Patient Experience Teams. In alignment with the national standards from Always Use Teach-Back, we created promotional materials, special training sessions, awareness campaigns, added a teach-back question to our experience surveys system-wide, and embedded teach-back into the organization's annual operating goals. Come find out how to set up a sustainable program impacting all disciplines and settings in your organization!

About the speakers

Greg O’Neil, MSN, APRN, AGCNS-BC, NPD-BC
As manager of Patient & Family Health Education, Greg leads the strategic plan for patient education and health literacy initiatives at ChristianaCare. After moving on from direct patient care as a trauma/surgical ICU nurse 6 years ago, Greg has developed a team of Nursing Professional Development Specialists who champion health literacy best practices systemwide and support all manner of patient education initiatives and vendor relationships. Greg has been with ChristianaCare for 11 years and received his MSN as a CNS from the University of Delaware.


Mike Puchtler
Mike serves as the Vice President of Patient Experience at Christiana Care. As the leader responsible for patient and family experience, Mike is responsible for developing and implementing the patient experience strategy and fostering a culture of engagement to advance relationship-centered care at Christiana. He is accountable for Patient Relations, Guest Services, Volunteer Services, and Patient Experience. Mike has been with Christiana Care for 2 years after spending 17 years in management consulting working at Accenture and later Vynamic. Mike received a bachelor’s degree in mechanical engineering and a minor in mathematics from the University of Delaware.

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