How to Create Effective Patient Education Materials 

08-25-2023 11:12 AM

Webinar Description:

Effective patient education materials ensure patients feel more in control of their health and understand their health conditions.

Creating quality patient education materials that are accurate, accessible, and actionable is important for equitable access to care. Patients who get the right information at the right time can make informed decisions about their care and treatment. Health care providers are able to deliver seamless access to care using these materials.

This session will examine 7 standard components for creating effective patient education materials and the various formats that work best with an audience.


After attending this webinar, attendees will be able to:
1. Create effective patient education materials using the 7 standard components.
2. Understand which formats or tools work best for various intended audiences using the resources provided.
3. Discuss the importance of effective patient education materials and identify at least 3 ways in which these resources can address barriers in access to care.


Phyllis Mancini, MA

Health Communications Specialist

University Health Network

Phyllis Mancini joined the University Health Network in 2005 and has been supporting clinicians and educators with their patient education needs by offering plain language workshops, coaching, and editing & publishing support for online and print materials for years. She holds a Masters in English and has a background in adult education and communications. She completed the Plain Language Certificate from Simon Fraser University in 2019 and is a long-time member of Editors Canada.

Alina Rodrigues, M.Ed

Coordinator, Patient Learning and Development

University Health Network

Alina Rodrigues holds a Masters in Education specializing in Adult Education and Community Development from the University of Toronto. She is the Patient Learning and Development Coordinator at University Health Network with experience in health system navigation, health literacy and creating effective patient education materials with a focus on equity and inclusion. In her current role, she supports the creation of patient learning materials and works to develop tools and guides for patients to understand their health in plain language.


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Uploaded - 08-25-2023

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