Building Trust Across Cultures: Lessons from Culture and Language Coaching in Pediatric Care

Speaker: 
Francisco J Martinez, MA 
Children’s Mercy Kansas City

Description

Building trust with patients and families is essential to delivering effective, equitable care, especially across cultural and language differences. In this webinar, Francisco Martinez shares real-world lessons from culture and language coaching at Children’s Mercy, highlighting how intentional communication practices can strengthen relationships with patients and families.

Drawing from hands-on experience, this session explores how trust is built (or broken) in everyday clinical interactions, the role of cultural humility and language access, and practical strategies teams can use to create more inclusive, respectful, and patient-centered care environments.