Angela Brega et al. developed this 2015 toolkit for the Agency for Healthcare Research and Quality. This toolkit can help primary care practices reduce the complexity of healthcare, increase patient understanding of health information, and enhance support for patients of all health literacy levels.
Consider Culture, Customs, and Beliefs: Tool #10 offers specific guidance for communicating across culture. The tool includes the following topics:
- How religion, culture, and ethnic customs can affect how your patients interact with you
- How to learn from patients
- How to train staff
- How to track your progress
- Additional resources