Erin Seger developed this training program for the National Library of Medicine. The program aims to train clinicians and other clinical staff who interact with patients on seven topics:
- Health literacy
- Cultural humility
- LGBTQ+ affirming care
- Social determinants of health
- Motivational interviewing
- Evidence-based practice
- Shared decision making
To minimize participant burden, the program lets clinical trainers or managers embed brief trainings into regular staff meetings or trainings that they already facilitate. Its built-in discussion points encourage conversation so participants learn from one another.
The program is flexible and can be delivered in a number of ways. It includes three evaluations.