The Reproductive Health National Training Center (part of the U.S. Department of Health and Human Services) developed this 2021 worksheet. The worksheet aims to help healthcare providers and educators in primary care practices build rapport with patients and assess their needs.
The worksheet is easy to understand and use. It discusses the OARS model. OARS stands for the following skills:
- Open-ended questions
- Affirming
- Reflective listening
- Summarizing