Plenary- The Empathy Edge: How to Strengthen Your Empathy Muscle to Boost Collaboration and Embrace Differences
Track: Language, Culture & Diversity
The session was not recorded. Content from this session is based on the speaker’s proprietary work
Learning Objectives
1. Discover what empathy is - and what it is NOT - and debunk common myths that hold you back from connection and engagement.
2. Learn why empathy is the missing piece that fuels diversity and inclusion, health equity, and better patient outcomes.
3. Discover actionable ways to strengthen empathy so you can tailor communications, provide better patient care, and navigate conflict.
4. Practice skills to motivate and align with colleagues, team members, and patients, regardless of background, culture, or experience.
Presenter(s)
Maria Ross, Empathy Speaker, Author, Founder, Red Slice LLC, Speaker, Author, Leadership Trainer, Empathy Advocate - Red Slice
Furious customers and failed business launches. Partnerships abandoned out of fear, projects destroyed by misunderstanding. Sexism. Gender Inequality. Every problem that exists in the business world can be traced back to a single, common origin: Lack of empathy. When we are unwilling to talk, listen, or understand another point of view, we remain paralyzed. Instead of finding solutions, we repeat the same mistakes. This impacts our professional reputation, team's productivity, client's experience, and organization's performance. Join speaker, author, strategist, and empathy advocate Maria Ross, author of The Empathy Edge and host of the same-named podcast, as she shares real-world proof of the value of compassion as an engine for leadership success. Learn how you as leaders - and as staff- can amplify empathy through your work and bring your team and organization along with you to create a better world – at whatever level you play. With fascinating stories from company founders, change-makers and brands we know and love, Ross reveals exactly how empathy makes you as a leader stronger and more sustainable. And she reveals three concrete ways to strengthen your empathy muscles for great success.
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