Anchored in the Forbes Technology Council article “Health Literacy: The Hidden KPI for Innovation in Healthcare” by Dr. Ami B. Bhatt, this presentation examines health and digital literacy as foundational drivers of patient empowerment and innovation success.
The session will explore how limited literacy affects adoption, clinical outcomes, equity, and return on investment in digital health initiatives. Participants will review the impact of literacy gaps on telehealth, patient portals, consent, and discharge processes. They will also discuss practical strategies to improve readability, measure comprehension, redesign digital workflows, and align leadership priorities around understanding as a core performance metric.
Objectives:
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Define health literacy and digital health literacy, and explain their role in patient empowerment and innovation adoption.
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Describe the impact of limited health literacy on clinical outcomes, patient safety, digital engagement, and health equity.
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Identify organizational design factors that influence patient comprehension, including communication clarity, digital interface usability, and workflow structure.
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Apply practical strategies to improve health literacy within their organizations, including readability audits, comprehension metrics, digital simplification, and teach-back protocols.
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Recognize health literacy as a strategic lever for advancing value-based care, reducing disparities, and improving return on digital health investments.
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