Session summary: Every organization that promotes, restores, or maintains health has the responsibility to become more health literate. Improving communication, providing easy-to-use educational materials, and making services easy to access are critical to achieving health equity and delivering safe, high-quality care and services. This session will describe and demonstrate updates to two key organizational health literacy resources: the Always Use Teach-back! Toolkit and Building Health Literate Organizations: A Guidebook to Achieving Organizational Change, 2nd Edition. It will highlight their focus on organizational health literacy, the intersection between health equity and health literacy, and applicability beyond health care settings.
Learning Objectives:
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Describe how organizational health literacy is fundamental to safety, quality, equity, and patient/family/client-centered care and services.
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Use tools in the Always Use Teach-back! Toolkit to improve your own or others’ use of teach-back in your setting.
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Draw on tools and resources, data, stories, and real-world examples in Building Health Literate Organizations: A Guidebook to Organizational Change to advance as a health literate organization.