How can we ensure that patient instructions given at discharge are clear, understandable, and actionable?
Alberta recently completed the largest Epic implementation in North America. A single clinical information system now spans over 1,000 sites and programs, supporting 125,000 healthcare providers and reaching nearly 5 million patients. As part of this implementation, we created a process to ensure patient instructions in the system undergo a health literacy review.
In this presentation, we follow the creation of one patient instruction. We show how the process integrates health literacy reviews and how this can serve as a model for others.
Learning Objectives:
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After attending this session, attendees will be able to describe a process to create patient instructions that fully integrates health literacy throughout.
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After attending this session, attendees will be able to articulate at least 5 benefits of having a dedicated, systematic health literacy review process in the creation of patient instructions.
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After attending this session, attendees will be able to identify at least 3 opportunities to integrate health literacy reviews into their own organizational processes.