If You Build It, They Will Come: Creating an Interdisciplinary Patient Education Management Process for System-wide Health Advocacy

Description: Stanford Medicine Children’s Health takes an organizational health literacy approach to patient education. We developed a house-wide standardized process to collect, process, review, translate, and disseminate patient/family education materials. Our team uses Quickbase, a project management solution, to manage this process and collaborate with business partners. Before implementing this new process, 82% of submitted documents were above the national 7th-grade readability level. After the health literacy review, this dropped to 37%. Submissions also increased by 87% in just one year. This presentation gives attendees a practical framework and actionable resources for developing a structured patient-education review process.

Objectives:

1. Ideate and build a patient education management workflow. 

2. Use a standard project management tool to support a patient education management process. 

3. Identify ways Plan-do-check-act (PDCA) can improve the management process over time.

CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH)