Session summary: Organizational health literacy is fundamental to equitable, safe, high-quality, patient/family-centered care. The 10 Attributes of Health Literate Health Care Organizations provide guidance to advance as a health literate organization and require capacity-building and infrastructure establishment to initiate and sustain improvement. The third Attribute, “Prepares the Workforce to Be Health Literate and Monitors Progress” is foundational to these principles. We will describe and outline a process and approach to planning, piloting, and evaluating a multidisciplinary health literacy training program using organizational health literacy tools and resources that can be tailored for your organization.
Learning Objectives:
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Describe practical approaches to address foundational attributes of a health literate health care organization.
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Identify an approach to build foundational and sustainable internal health literacy expertise for their setting.
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Develop a health literacy training program tailored for their organizational setting.