Digital health literacy initiatives at UW Health in Madison, Wisconsin will be explored from conception through current implementation. A key focus will be the Health Technology Center (HTC), opened in October 2024 within Eastpark Medical Center. The HTC serves as an inclusive, patient-centered hub for technology support, digital health education, and access to health technology tools. This session will review the HTC’s role in strengthening patient confidence and connectivity, and will highlight the development process, including considerations of physical space, educational content, communication mediums, and meaningful patient interactions.
Objectives:
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By the end of this session, attendees will be able to define digital health literacy and describe at least two ways it impacts patient access, health equity, and organizational care delivery.
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By the end of this session, attendees will be able to identify and list three actionable strategies for connecting patients to personalized digital health literacy support services within their own healthcare setting.
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By the end of this session, attendees will be able to describe at least three distinct delivery mediums (e.g., in-person support, printed resources, digital tools) that can be used to implement and sustain a digital health literacy initiative.
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