Speakers:
Greg O’Neil, MSN, APRN, AGCNS-BC, NPD-BC
Michael Puchtler
Christiana Care
Description:
What does it looks like to weave Teach Back into the culture of a health system? At Christiana Care we put our four-year journey into hyper drive with a special partnership between the Patient & Family Health Education and the Patient Experience Teams. In alignment with the national standards from Always Use Teach Back, we created promotional materials, special trainings sessions, awareness campaigns, added a teach back question to our experience surveys system wide and embedded teach back into the organization's annual operating goals. Come find out how to set up a sustainable program impacting all disciplines and settings in your organization!
Objectives
- Learners will be able to describe how to achieve a successful partnership for teach back
- Learners will be able to illustrate the development and implementation of a teach back experience survey question
- Learners will be able to design a teach back campaign and curriculum
Registration:
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