Free Webinar: Always Use Teach-Back!


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When:  Feb 11, 2020 from 9:00 AM to 10:00 AM (PT)

Webinar: Always Use Teach-Back!

Tuesday, February 11, 2020
9:00 am  |  (UTC-08:00) Pacific Time (US & Canada)  |  1 Hour
Presenter: Mary Ann Abrams, M.D., M.P.H.

Webinar Description

This interactive webinar will focus on the teach-back method, including how it incorporates health literacy principles, and what resources are available to help you implement the practice. Teach-back involves checking for understanding by asking patients to state in their own words what they need to know or do about their health. It is not a test of the patient’s knowledge, but a way to confirm that you have explained things in a manner the patient understands.


  • Introduction to teach-back
    • What it is
    • Why it is important
    • Who should use it
    • How to use it
  • Introduce teach-back resources
    • Always Use Teach-Back! Toolkit (AUTB) tool
    • Where it lives: the Health Literacy Solutions Center
    • What it includes
    • Navigation tutorial
  • Discuss skill-building resources
    • May IHA conference: 4-hour skill-building workshop details
    • Gauge interest in opportunity for online follow-up session on the Health Literacy Solutions Center with Mary Ann. Participants will have the opportunity to share their experience putting teach-back into practice using the Always Use Teach-Back! Toolkit, ask questions, and receive feedback.

Attendees will have a chance to ask questions and share ideas during the webinar.

Earn Continuing Education Hours

Sponsored by (Institute for Healthcare Advancement), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc, this webinar is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours available are 1.

Institute for Healthcare Advancement is a provider approved by the California Board of Registered Nursing, CEP# 11933, for 1.0 contact hour.

It is the responsibility of each professional licensee to understand what his or her state licensing board requires for license renewal, as well as what that licensing board identifies as acceptable continuing education. Please contact your board for verification if you are unsure of your continuing education requirements.

Participants are solely responsible for determining if the continuing education provided is recognized by the regulatory or certifying entity to whom they wish to submit evidence of continuing education completion.

About the speaker

Mary Ann Abrams, M.D., M.P.H.Mary Ann Abrams, M.D., M.P.H. is a Clinical Assistant Professor in the Department of Pediatrics, The Ohio State University College of Medicine, and GME Quality Improvement Medical Director and Primary Care Physician at Nationwide Children’s Hospital. She led Iowa Health System’s (now UnityPoint Health) health literacy quality initiative and developed health literacy-related interventions and resources including an Always Use Teach-back! Toolkit, a guidebook on Building Health Literate Organizations, and online training. She co-chaired the American Academy of Pediatrics Health Literacy Project Advisory Committee, and was a Pfizer Visiting Professor in Health Literacy. She is co-editor and contributing author to the American Academy of Pediatrics’ Plain Language Pediatrics, and has published on implementing health literacy-based interventions, pediatric health literacy, and partnering with patients and adult learners. Dr. Abrams graduated from the Ohio State University College of Medicine, Harvard School of Public Health, and University of Dayton.

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