Company: Children's Hospital Los Angeles
Position Title: Patient & Family Education and Resources Manager
Location: Los Angeles, CA
Job Type: Full-Time
Job Summary:
Purpose Statement/Position Summary: The Patient & Family Education and Resources Manager assumes primary responsibility and oversight for patient and family education (PFE) across the CHLA enterprise, including supervision of the PFE team and operational leadership of PFE programming. Engages in strategic planning and establishes programs that facilitate CHLA’s organizational health literacy journey. Partners with Office of Diversity, Equity, & Inclusion, Office of Transformation, Information Services, and other enterprise entities to advance organizational health literacy and ensure patient/family access to information. Works closely with PCS Education & Research teams to provide initial and ongoing education about health literacy and PFE to clinical team members. Utilizes outcomes data to drive quality improvement efforts in accordance with regulatory and accreditation requirements. Fosters a team approach to shared responsibilities, while functioning independently as needed in all aspects of the work area. Empowers other work area staff to achieve the goals and objectives of the work area.
Minimum Qualifications/Work Experience: 3-5 years of experience in pediatrics preferred. Expert knowledge in patient and family education and organizational health literacy. Ability to lead others. Good organizational skills. Ability to communicate effectively and tactfully, both verbally and in writing. Previous supervisory and fiscal management experience preferred.
Education/Licensure/Certification: Master’s degree, California RN licensure, and current CPR card required. Doctoral degree preferred. National Certification Required
Pay Scale Information
USD $137,072.00 - USD $246,854.00
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